Customer Service is NOT Enough

I had just finished a long workout at the gym after a long day of work and was walking into a national grocery store chain. I was super pumped because I had cleared my schedule for a “me” night, a night where I cook one of my favorite meals and do whatever I want just…

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Live and Die by These

This may not be the most riveting topic (unless you like numbers); however, keeping track of certain magic numbers, analyzing them and and taking action on them, is one of the most powerful ways to improve your business. There is no better way of predicting your future revenue than stats and statistics from your past!…

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New Concept In Marketing: Repel Prospects

Recently I gave a talk to a room full of very successful professionals from different industries. In the audience, there were owners of marketing firms, CPAs, Financial planners, commercial realtors and attorneys. I was asked to discuss how to be more effective when when giving presentations — so most of the content was on influence…

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Do You Believe?

I was recently speaking with a friend of mine that is really unhappy with his job. As we were talking a common theme kept coming up…”we are not a direct supplier”, “we are not competitive with our prices”, “our support staff is dropping the ball”. I happen to know he is not having the kind…

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Focus On This and Create More Cash

“Cash is king… and NEVER forget that!” Those were the words that came from my Harvard MBA trained adjunct professor’s mouth the first day of class. I can remember thinking to myself, “thank you captain obvious”. I mean do you really need a Harvard MBA to tell you that if you have no cash — you’re screwed?…

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